The Bell commitment to privacy

The Bell Companies have long been committed to maintaining the accuracy, confidentiality, security and privacy of your information. Our long-standing commitment to safeguarding your right to privacy has led to our reputation as a leader in the protection of customer privacy.To continue to earn your trust, we want to keep you up-to-date on your rights as our customer and on how the Bell companies use and safeguard your personal information. Our representatives undergo extensive privacy training to ensure they are aware of your rights.

Bell introduced a new short form version of our privacy policy in order to meet demands for greater clarity and transparency with respect to privacy communications by setting out key elements of our policy in a simpler, easier-to-read format.

Download the Bell Privacy Statement (short form) (PDF - 35K). 

Download the full text of the Bell Code of Fair Information Practices. (PDF - 354K).

Bell has also developed a privacy policy specific to Bell Mobility’s Finder Services…Download the full text of the Privacy Policy for Bell's Finder services (PDF - 35K).

Sharing information among the Bell companies
Sharing information among the Bell companies helps us understand your circumstances and needs completely. Access to this information will make it easier for us to identify your needs, answer your questions and provide you with relevant service solutions.  Click here to opt in.

If you don't want your information shared among the Bell companies, click here, call 310-BELL or contact us by e-mail to "opt out."

Bell’s Code of Fair Information Practices also applies to all employees and agents of all Bell companies
Every year, we ensure that each of our employees reviews and signs a code of business conduct that requires, among other things, the safeguarding and proper use of customer information.  Our representatives undergo extensive privacy training to ensure they are aware of and respect your rights at all times.  We also place strict controls on the protection and use of personal information within our systems and Web sites.

Questions or concerns about your privacy?

You can consult the Bell Privacy FAQ’s for answers to the most frequently asked questions concerning Privacy at Bell. 

If you still have questions or concerns about your privacy, feel free to contact us by Email or call 310-Bell (310-2355) (free of charge in Ontario and Quebec) and we will be delighted to speak to you in person.

If you still have unresolved privacy concerns, you can write to the Bell Privacy Ombudsman at:

The Office of the Bell Privacy Ombudsman
19^th floor
160 Elgin St.
Ottawa ON  K2P 2C4

Or by e-mail at privacy@bell.ca

If the Bell Privacy Ombudsman does not resolve the issue to your satisfaction, you may contact the Privacy Commissioner of Canada at the following address:

The Office of the Privacy Commissioner of Canada
112 Kent Street
Ottawa, Ontario K1A 1H3
1 800 282-1376
www.privcom.gc.ca