The Bell clarity commitment 

In the fast-changing world of telecommunications, you are faced with more product and service choices than ever before. It’s important that you get the information you need.   At Bell, we are committed to communicating pricing, product and service information clearly. Specifically, we strive to provide you with: A clear description of rates, charges and key terms and conditions for our services; Information about available service plans, the length of contract terms and key restrictions and conditions that may apply, including the types of fees that can be increased during a contract term; and Notice of important changes relating to the services to which you subscribe such as changes to rates, charges and key terms and conditions for those services. For more specific information about some of the common customer areas of interest, select a section below:

• Bell Mobility

  
  • Wireless code of conduct
  • Unsolicited text messages
  • Service agreement price adjustments
  More

• Bell Internet

  
  • Connection speed
  • Usage tracking
  • Network management
  More

• Bell TV

  
  • Digital service fee
  • Early termination fees
  • Contract length
  More

• Bell Home phone

  
  • Same Day Next Day repair service
  • Express Install service
  • Services and solutions
  More

• Contact Us

  
  Our teams are committed to providing you with the answers you need, whether by phone, online, in our stores, or by mail.
  
  For Bell contact information, visit our Contact us section.
  
  If your question requires further attention, here are additional options:
  • Bell Canada Executive Office of Customer Relations
  • Canadian Radio-television and Telecommunications Commission (CRTC)
  • Commissioner for Complaints for Telecommunications Services (CCTS)