Accessibility services - Discounts and no-charge services

To take advantage of a discount or a free service, call us at one of the following numbers:

  • By phone
    • 1 800 268-9243 
  • For TTY/Teletypewriter users:
    • Ontario: 1 800 268-9242 
    • Quebec: 1 800 361-6476

Hours of operation
Monday to Friday – 8:30 a.m. to 5 p.m. (ET)

  • Long distance discount for TTY teletypewriter users

    "50% reduction for long distance
    Under the CRTC rules, TTY/teletypewriter users are entitled to receive a 50% discount on intra-Bell and Canada-Canada long distance calls that are rated under Bell Canada's basic toll schedule. The discount applied to the weighted average rates that were in effect under the North American basic toll schedule rates on December 18, 1997. To register for the discount of obtain further information on the available long distance discounts for TTY/teletypewriter users, please contact the Special Needs Centre."

    • By phone
      • Ontario: 1 800 268-9243
      • Quebec: 514 495-4840 or 1 800 361-8412
    • With a teletypewriter (TTY)
      • Ontario: 1 800 268-9242
      • Quebec: 1 800 361-6476

    Hours of operation
    Monday to Friday ? 8:30 a.m. to 5 p.m. (ET)

  • Touch-Tone service discount

    If you have a disability that requires you to get extra equipment to use your phone service, you may be eligible for the monthly reduced rate of $1.90 for Touch-ToneTM service.

  • Bell Relay Service

    The Bell Relay Service (BRS) allows hearing and speech impaired people to communicate with other persons by phone with specially trained operators acting as intermediary. Relay operators are available 24 hours a day, 7 days a week. The service is easy to use and is available almost anywhere in the world. There are no extra charges to use the service; BRS calls are billed as regular calls.

  • Free Directory Assistance

    If you're unable to use the directory and you're eligible, you'll be exempt from paying local and long distance Directory Assistance and Automatic Directory Assistance Call Completion (ADACC) charges.

  • Operator Assistance

    If you're eligible, operators will place local calls and navigate Interactive Voice Response (IVR) systems free of charge. The surcharge for operator assisted long distance calls is waived.