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PC Care 

complete support for the whole computer 

With PC Care from Bell, you'll always have somewhere to turn to for all your computer worries. It's the complete support service for maintenance, diagnostics, repairs, part replacements and coaching.

For PC problems big and small, it's PC Care to the rescue.

With PC Care you get:

Live Coach
  • 24/7 access to Online Tutor, a coaching and learning service
  • 3 levels of live support — by chat, by phone or with a technician (on-site or at a depot)

Live Technician
  • Protection from hardware, software, monitor and keyboard failure (up to $500/year, with only a $25 deductible)*
Price: $6.00 /month 

            



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Online support

You can chat with a live representative for help on a variety of topics.

Hardware
The representative will help you install, configure and troubleshoot the following equipment:

  • Desktop and laptop computers
  • Game consoles: PlayStation 2, Xbox and Xbox 360
  • Digital cameras
  • Home networks (wired or wireless) with routers by Linksys, DLink, NetGear and Microsoft.
  • DVD drives
  • CD/DVD writers

Operating systems
The representative will help you install, upgrade, configure and troubleshoot the following systems:

  • Microsoft® Windows® XP
  • Microsoft Windows Vista
  • Microsoft Windows 7

Applications
The representative will help you install, configure, troubleshoot and use the following licensed software:

  • Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Microsoft Works
  • Microsoft Access, Visio, NetMeeting, Publisher
  • Instant messaging: MSN, Yahoo, Google
  • Email: Eudora, Netscape Mail, Incredimail
  • Antivirus: McAfee, Norton
  • Firewall: McAfee, Norton
  • Popular anti-spyware
  • Web editors such as Microsoft FrontPage
  • Photo editors such as Photoshop
  • CD burning software

Phone support

A representative can help you troubleshoot and install with a variety of software over the phone.

  • Microsoft Windows: Vista, XP (Home and Professional Edition), Microsoft Windows 7
  • Microsoft Office applications (version XP and higher): Outlook, Word, Excel, PowerPoint, Access
  • Microsoft Front Page (version XP and higher);
  • Microsoft Publisher (version XP and higher)
  • Microsoft Works (version 7.0 and higher)
  • Microsoft NetMeeting
  • Windows Media Player (version 8.0 and higher)
  • Real Media Player
  • Microsoft Internet Explorer
  • Microsoft Outlook Express (version 6.0 and higher)
  • Microsoft Windows Mail (for Vista)
  • Microsoft Front Page (version XP and higher)
  • Bell Internet Security service (installation and updates)

In-person support

Whether a technician comes to your home or you go to a depot, we will fix your computer, keyboard or monitor or replace it with another as good or better.

See the conditions to learn about exclusions to in-person support.

* Some conditions apply.